SHIPPING POLICY

SHIPPING POLICY

1. Processing and Delivery Times
Orders are generally processed within 2–5 business days after payment confirmation. Once processed, delivery typically occurs within 5–11 calendar days. In exceptional cases such as peak seasons or customs inspections, delivery may extend up to 20 calendar days. You will receive a tracking code once your order has been dispatched.

2. Shipping Costs
We offer free worldwide shipping on all orders, with no minimum purchase required.

3. Order Tracking
It is the customer's responsibility to monitor delivery status using the tracking code provided via email. If the order is directed to a collection point or post office, the customer must retrieve it within the timeframe specified by the carrier.

4. Customer Responsibility
Chenxi Watches is not responsible for: incorrect or incomplete addresses; refusal to accept delivery; failure to collect the package within the allotted time; delivery failure after three attempted deliveries. In such cases, refunds will not be issued.

5. Delivery Attempts
If the carrier makes three unsuccessful delivery attempts, the package may be returned or discarded. A new shipment can be arranged upon payment of a reshipping fee. Contact: hello@chenxiofficial.com

6. Customs Duties and Import Taxes
Customers are responsible for any customs duties or import fees charged at delivery. If unpaid, the carrier may hold or discard the shipment. No refunds will be issued in such cases.

7. Customs Delays
No refunds while a package is under customs hold. Once received, the customer may return the product for a refund — shipping fees are non-refundable.

8. Support
hello@chenxiofficial.com — Monday to Friday, 9:00 am to 6:00 pm