REFUND & RETURNS POLICY

30-Day Return Guarantee

We offer a full 30-day return policy from the date you receive your order.

Eligibility

• Item must be unused and in original condition
• Original packaging must be intact
• Request must be made within 30 days of delivery

How to Return

1. Email hello@chenxiofficial.com with your order number
2. We respond within 24 hours with return instructions
3. Refund processed within 5 business days of receiving the item

Refund Method

Refunds issued to original payment method. Allow 3–5 business days depending on your bank.

Damaged or Defective Items

Email hello@chenxiofficial.com with a photo within 48 hours of delivery. We will send a replacement at no cost.